Client losing connection

I have a client that has about 10 workstation at about 3 different locations connecting to an aws windows server. 2 locations are fine but at one location they keep losing connection and the only way to get it back it to reboot the computer. There are 3 pcs there and they seem to lose connection at random times. They do not lose internet connection. I asked them to let me log in when it happens and zerotier is running in the systray but there is no node id for the computer. It also says it is not connected to any network but when I client on view networks it says it is connected and I can see from the web inerface it is connection. I tried restarting zerotier on the computer but nothing. I emailed support about this (it is a paid account) but I have not heard back. Any thoughts?

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