How to get professional support / ticketed support, with essential subscription?

I subscribe to Zerotier Essential which includes Ticketed Support.
However how to access this ticketed support is not entirely clear.

If there is no ticketed support anymore the product isn’t usable for business cases.

Really terrible!

Hi there,

I’m sorry to hear that you’re having trouble here. We’ve updated the pricing page to clarify that the support is chat support (much faster than the old ticketing system). If you log in to my.zerotier.com you will see a chat icon that will allow you to engage with us. If you’re having issues with the platform, we certainly want to help your business. We have businesses all over the world relying on our platform.

Hello, I have seen the update on the Webpage, but I can’t see a chatbutton in my.zerotier.com

Where should it be?

You should see a chat icon at the bottom right of the screen.

No there isn’t a chat button, if it exists, I wouldn’t have this missunderstanding.