One terminal getting GREY 'group id" even though it was authorised

Hi all,

I’ve got ZT running on about 3 comps.
I’ve added another (windows 8.1 laptop) and after pasting in the key it just goes GREY.

I have gone to my web account and authorised it and i can see it online and get the public IP.

I cannot ping it but i can ping all others on my network.

its like it isnt realising its been authorised??

Any ideas? This is time critical and I wasnt ready for one terminal not to work!

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