Relay connections from same host to one VM but Direct to other on the same phys server

Hello everyone, I have interesting issue connecting hosts between 2 offices.
As mentioned in the topic same host connects two different VM servers on same phys hardware differently RELAY and DIRECT, In the same time different host in the same office connects DIRECT to both VM’s. What determines connection in this situation?
And how can we reset connection if it is stored initially?
Office 1 Office 2 Connection
Comp A >>>> SERVER 2 Direct
Camp A>>>>>SERVER3 Relay --problem connection
Comp B >>>> SERVER 2 Direct
Camp B>>>>>SERVER3 Direct
As mentioned SERVER 2 and SERVER 3 are on same phys HW.
Many thanks,

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