Some clients connection shows connected - others on same network are fine

Not sure this is the right place for this as I pay a little per month.

I’ve deployed ZT many times here and there and it’s great. But just had to replace an OpenVPN with ZT. 32 endpoints. 16 users RDPing to their respective office workstations, a mix of W10 and W11.
Some seem 100% ok. Others having their RDP disconnect and unable to reconnect at all. At all times the ZT admin interface shows connected in the last minute.
I’ve had to fall back to Tailscale for these users but that’s a PITA with their client login.
Any direction how I can fix this?

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