Unable to reset the password

I misplaced my password and initiated a reset request. Upon receiving the reset link, the system instructed me to scan a QR code to proceed, even though I had already set up multi-factor authentication (MFA).

Despite entering the Onecode provided, it didn’t grant access. Subsequently, I am prompted to naame the name of a device (Not clear) – a detail I hadn’t documented – which I needed to guess. Regrettably, my account remains inaccessible. As a result, I had to create an additional account in order to share this problem on the support forum.

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