Zerotier device show "green" but cant connect, ping fail

one of our zerotier device show as “green”, online. but we was not able to connect, not ping, not ssh.

in the end we uninstall and install zerotier again:

sudo apt-get --purge remove zerotier-one
sudo rm -f /var/lib/zerotier-one/identity.*
sudo curl -s | sudo bash
sudo zerotier-cli join xxxxxxxx

What could be the problem? The zerotier daemon failed, or can be a problem in the zerotier cloud network?, the device show as “green”, online, all normal, but we cant connect, no ping awser.

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